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NJ realises the true importance of quality customer service. The service commitments are to guide the actions taken at NJ. Clearly stated, customers can freely communicate any such actions/events wherein they feel that the following commitments have been breached. At NJ we desire to honour our commitments at all points of time and to all customers without any bias. |
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Quality Service: Highlights |
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You will receive regular portfolio reports in soft copies to serve as record |
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All records are maintained for the plans and recommendations and minutes of all the meetings are kept |
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Dedicated Account Manager directly oversees the operational support to you |
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Quality Advisory |
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True, unbiased recommendations |
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Each plan is unique in nature to suit your needs and profile |
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Defined Process followed in investment consultancy/portfolio management |
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All the plans are prepared and/or approved in line with the set process by Chief Portfolio Manager with inputs from the Research Team |
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Quality Communications support |
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| Daily market update |
email |
| Daily MF Tracker – for short-term debt funds |
email |
| Weekly performance reports |
email / hard copy |
| Comprehensive Monthly Fact sheet |
hard copy |
| Research articles and reports |
email / hard copy |
| Updates of important events, changes |
email / hard copy |
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Our Service Commitments |
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To provide client-focussed need-based advisory services |
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To provide reliable, accurate and timely information |
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To identify and recommended only the right products |
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To maintain all records in privacy |
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To optimise returns based on risk |
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To preserve our clients capital |
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To honour our service commitments |
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